Top Tips

Tips for when you are booking

Be an early bird:

You have just booked your next holiday, so now is the time to book your hire car. Don't hang about, if you want the best car for the best price before it's sold out, then book early. Especially during the holiday season, there is sure to be a high demand for hire cars at popular destinations.

Don't forget your insurance:

Why take risks? You can rest easy knowing that you're fully covered with the damage refund insurance package. In most cases, the damage refund insurance package covers car hire excess, accidental damage to windows, tyres, undercarriage, and roof, loss or damage of rental car key(s), and loss of personal possessions.
Here, too, it makes sense to get in early: When you purchase damage refund insurance when you are booking you can save money – and that's money you can spend on a wonderful holiday.
The damage refund insurance package our insurance partners offer can be up to 50% cheaper than what you would pay at the rental supplier's desk. Just have a look at the insurance cost and conditions that are displayed when you are booking.

Check if the fuel policy is suitable for you:

Don't get caught out with a fuel policy that doesn't suit you. Whether it's “Pick up full, return empty”, “Pick up full, return full” or “Pre Purchase Fuel with Partial Refund” – you can see all important policy details during the booking process under Rental Conditions. Our top fuel tip: The variant “Pick up full, return full” is generally the most favourable.

Book the extras you want:

Do you need an additional driver, a child toddler seat, a GPS, snow tyres or a roof rack? The optional extras that you need for the perfect hire car can all be requested at the time of booking or at the rental desk (they are always paid for at pick-up).

Tips for your rental car pick-up:

Remember your important documents:

Hiring a car is so easy – on the rental voucher you get as part of the booking confirmation you can find a list of all the documents required at the time of pick-up. In most cases, you need to bring:
1. Credit card in the name of the driver.
2. Driving licence.
3. Booking voucher (must be printed out).
To see if your car hire supplier requires other forms of identification, make sure to check the terms and conditions.

Make sure you have sufficient funds on your credit card:

A deposit amount that will vary depending on your car hire supplier will be pre-authorized/ charged to your card for the period of the booking. This deposit, or excess amount, will vary depending on the car hire conditions.
Again, your booking voucher will clearly state all you need to know about the deposit.

Better double-check:

Of course it's best to bring your hire car back in the condition you received it. So double check if everything works and looks like it should at the pick-up. Do all the lights work properly? Is there a spare wheel? Are there big scratches in the paintwork? Does the air-conditioning work like it's supposed to? If your hire car is in poor condition at pick-up (which shouldn't be the case), talk with the car hire supplier immediately and request an alternative.

Tips for when you are returning your hire car:

Remember your fuel policy:

Did you choose a fuel policy that requires fuel in the tank when returning it? It's always cheaper to refuel it yourself before returning the car, the supplier will charge their own rate for refuelling.

Be punctual:

When you bring your hire car back in time, you avoid additional charges. If you're late, your supplier might charge you for an extra day.

Be mindful of the operating hours:

You are responsible for your hire car, so it is best to return it when there is someone there to confirm it is in the same condition as when you received it. Otherwise you will be liable for any damage that may occur between the time you return it and the inspection by the car hire supplier.

Don't forget the return receipt:

To be on the safe side, make sure to ask the car hire supplier for a receipt that confirms you returned the car without any damage.